I’m constantly amazed by how long I’ve been in my apprenticeship. It’s the end of June already?
Crazier still, my birthday is in two weeks, so I’m almost 19! It’s almost time for another post reflecting on the past year, like I did when I started my blog last July. Tuesday marks this blog’s anniversary.
I have two months at Original One Part, 10 months into my Praxis experience, two days shy of a year blogging, and two weeks shy of 19 years I’ve been alive.
Projects This Week
Last week Josh assigned me a project tracking APS representative visits to body shops. I have to put reps’ recent visits in the sheet so we can see the average number of visits and decide which reps to keep and which reps are not worth the money. (The reps send month-end reports and do tracking with us to ensure we’re getting our money’s worth, too.)
Additionally, I have to make sure the account information is up to date in Salespad, Hubspot, and also listed in the market shop lists. In the spreadsheet document with the APS visits tracker, there are sheets with lists of all the bodyshops in that market that have or are being visited by the reps.
Right now I’m focusing on recording all of the visits from reps that are not already logged and ensuring every shop they visit is on the market shop list. Once that is complete it’ll be easier to go through Hubspot and Salespad and have up to date account information on all sides.
So far I’ve gotten through all the emails from three reps, excluding any emails that came in for this coming week. There’s still countless emails to go through and it’s crazy tedious.
There’s a second part of the project that I haven’t even started, Action Alerts. There’s a whole email folder to go through for that. I have to ask Josh what to do for that, because it’s unclear to me from looking at the emails what I’m supposed to do with them. I still have so much of the first part that I haven’t talked to Josh about this yet.
Challenges This Week
On Tuesday our systems went down for a couple hours. We couldn’t use Salespad or the customer service portal, and the program on Parts Trader that does our auto quoting went down. We had to manually write quotes on Parts Trader using the inventory from our website. The phones still worked, so we had to use old order history to get pricing for people over the phone. We couldn’t give Ted, the warehouse manager, hand written or printed our orders because he couldn’t find the parts to pull with his scanner. Once everything was back up I had three or four orders to put in from Parts Trader, and total we had about fifteen orders go in the log all at once.